Care you can
count on

The EBI® customer care team is committed to providing timely, knowledgeable, and compassionate customer care to healthcare providers, patients, and caregivers throughout the treatment journey.

Let’s Talk

  • Prescription and eligibility assistance
  • Insurance verification
  • Device set-up and education
  • Technical troubleshooting
  • Supply requests
  • Component replacement requests
  • Billing questions
  • Financial assistance
Call

Proud manufacturer and distributor of The United States of America.

EBI® Customer Care

Business Hours Eastern Standard Time (EST)
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
8:30am – 5:00pm
8:30am – 5:00pm
8:30am – 5:00pm
8:30am – 5:00pm
8:30am – 5:00pm
Closed
Closed
EBI, LLC
1 Gatehall Drive
Suite 303
Parsippany, NJ 07054
USA
Legal Manufacturer mark

Legal Manufacturer
EBI Patient Care, Inc.
484 Calle E
Guaynabo, PR 00969
USA

Speak Up Hotline

Compliance is at the forefront of everything EBI does. To report an incident about workplace issues like financial and auditing concerns, harassment, theft, substance abuse and unsafe conditions call or email the anonymous Speak Up Hotline.

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